Common types of fraud

Skimming

It involves copying the magnetic card stripe using a counterfeiting device known as a skimmer.

How can you prevent it?

Opt for contactless technology when making payments to ensure your card stays in your possession all the time, reducing the risk of cloning.

Phishing

It is an email scam that impersonates a trustworthy source (often a bank) and requests the client to click a link and enter personal information to obtain confidential data.

How can you prevent it?

Always access the bank by typing the complete address into your browser.

Do not open suspicious emails, and double-check the sender's address.

Ignore any emails from the bank requesting personal or banking information.

Avoid clicking on links in emails from unknown or unexpected sources.

Malware

It is a scam that involves a computer virus, where the cybercriminal implants malicious software to access your personal information, programs, or network systems, causing damage to your computer.

Malware infects your devices to steal information for future scams and disrupts their functionality. Access to your information occurs through the internet, such as emails, files, or music downloaded on an unprotected device

If your device is compromised, you may notice a decline in its performance and unauthorized changes to your homepage. Additionally:

You won't be able to install or run frequently used programs.

Your computer could randomly freeze or crash without apparent cause.

Your antivirus or firewall program may become disabled.

Your personal email or social media accounts could be at risk.

Use antivirus software tools to detect threats.

Avoid downloading files from questionable sites.

Refrain from using public Wi-Fi networks whenever possible.

Do not provide personal or financial information on electronic platforms.

Spam

Also known as junk emails, spam refers to unwanted messages from unknown senders. Typically, these messages contain advertising content and are sent randomly to multiple accounts.

Recommendation:

Do not open emails from unknown senders.

Virus

They are malicious software that infiltrates operating systems to infect files and applications, disrupting their normal functioning without the users' awareness. Viruses may come attached to executable files containing commands to damage, steal, or erase information from the device.

How can you prevent it?

Keep your device software updated.

Use antivirus software.

Avoid clicking on pop-ups or links from unknown sources.

Security tips

Follow these tips to prevent fraud or misuse of your banking and personal data:

Make sure to choose a secure password.

Never select "remember my password" on your devices.

Conduct your transactions on a trusted device.

Never provide confidential information, such as login passwords or card PINs, through email or SMS.

When making online transactions, access sites such as banks or other similar institutions by manually typing the complete website address into the browser.

Do not save your card PINs on your device or computer.

phone_iphone In case of fraud, loss, or theft of your card, please call us at 1-833-933-1681 within the United States or at 1-866-279-1399 from outside the United States.

schedule Our customer service hours are Monday to Friday from 09:00 AM to 04:00 PM.

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